Civil Aeronautics Board (CAB) ordered Cebu Pacific to explain why a sick child was prevented to board the plane


Profanities and complains flooded the Cebu Pacific Facebook page after the news of the airline’s supervisor (not manager) denying a boy to board the plane bound for Vietnam for an operation surfaced online. 

“Nag-issue na kami ng show cause order directed to Cebu Pacific to comment on the complaint,” CAB Legal Division Chief Atty. Wyrlou Samodio said in a Monday report on GMA 7’s “24 Oras”.

The mother of the child, Regin Palileo, filed a compliant with the Manila International Airport Authority (MIAA) Customer Relations Center against a certain Mark Rotanel, station supervisor of Cebu Pacific at the Ninoy Aquino International Airport (NAIA).

Hours before the post on Facebook came out, netizens started to lambast Rotanel – saying that only immigration officials have the right to deny someone to travel.

“He is sick and an immigration-wanna-be who doesn’t have a heart”, one of the comments said.

Although airline companies have the right to implement stricter rules and procedures, they should be courteous in giving explanations to the passengers.

“Yung airline kasi medyo maingat din pagdating sa ganyang bagay. Kasi nga pag may nakalusot na isang pasehero na may isang depektibong passport at posibleng ma-deny naman dun sa bansang pupuntahan niya, may multa ho yung airline. Siguro nage-exercise lang din sila ng caution para hindi rin ma-hassle pagdating dun sa receiving country,” Samodio said.

Samodio added that Rotanel’s alleged rude behavior will be investigated. He will also be held accountable for his actions if proven to be true.


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