Cebu Pacific provided all necessary assistance to the passengers once denied boarding by one of its managers


The incident involving the Cebu Pacific manager Mark Rotanel who denied a boy scheduled to be operated in Vietnam to board his flight, has finally reached The Cebu Pacific Team. 

To those inquiring about JR Pajaro’s post, CEB guests services have already contacted the affected passengers this morning and provided all necessary assistance so they could push through with their flight. We have also contacted Vietnam immigration authorities and arranged for the rebooking of the passengers. We pray for her son’s successful operation.

We are looking into what happened and will follow due process. At the same time, we will be in touch with the affected passengers to ensure that their concerns are properly addressed. We sincerely regret the inconvenience this has caused them.

The Cebu Pacific Team

We still don’t know what exactly happened since we never heard the side of story of the manager yet. But it’s good to note the airline this time didn’t play deaf. Although not related to this situation, I myself have some trouble contacting their “useless” call center. Why useless? Because I’ve been trying to reach them so many times only to be on hold for like forever. But since this isn’t my moment, I’m gonna hold it and won’t spill the beans just yet.

Going back to the boy, I wish he’ll have a successful operation.

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